Compass Concierge and Companions offers transparent, straightforward pricing to ensure you can plan with confidence. Our home care services are billed per hour, with no variation based on the level of care needed—so you always know what to expect. For caregiver travel during a shift, a mileage rate of $0.95 per mile is applied

Service agreements are completed prior to the start of care to ensure clarity, consistency, and a smooth onboarding experience. Caregiver schedules are finalized and published each Thursday.

For clients receiving 24/7 care, we kindly request a two-week notice prior to ending services. These guidelines help us provide reliable, uninterrupted care while supporting our dedicated caregiving team.

To ensure consistent, high-quality care for both our clients and caregivers, Compass maintains a minimum home care service requirement of four hours per visit. This also serves as our weekly minimum commitment. This structure allows us to provide dependable, attentive care while supporting the well-being and stability of our dedicated caregiving team.

Compass offers both overnight and 24-hour care, tailored to meet each client’s unique needs and preferences. We provide flexible, around-the-clock coverage designed to ensure safety, comfort, and continuity of care at all times. Overnight care is typically scheduled in 12-hour shifts, allowing clients to enjoy uninterrupted rest while having the reassurance of a dedicated caregiver present. Our goal is to deliver dependable support whenever it’s needed most—day or night.

At Compass Concierge and Companions, we understand that the need for care can arise unexpectedly - and we are prepared to respond with both urgency and intention. In time-sensitive situations, we are often able to begin services the same day, and in some cases, within just a few hours of your initial inquiry.

For ongoing care, we take a more tailored approach. Our team carefully curates a caregiver (or dedicated team) whose skills, experience, and personality align seamlessly with your needs. This thoughtful matching process can take a few days, depending on your requested schedule, level of care, and caregiver availability.

Our priority is to ensure a smooth, timely, and highly personalized start to services - never compromising the quality or consistency our clients expect.

We welcome you to contact us directly to discuss your specific needs and timeline. Our team is always happy to provide guidance on how quickly we can begin supporting you or your loved one.

Compass Concierge and Companions serves clients throughout Southern Maine and the Lakes Region, including communities such as Brunswick, Lewiston/Auburn, Norway, Sanford, and Wells.

Rather than operating within strict geographic boundaries, we take a personalized approach to each inquiry. Our ability to provide care in a given area depends on your specific needs, schedule, and caregiver availability.

We encourage you to contact us directly to discuss your location, as we are often able to accommodate areas beyond our typical service range.

Compass and its caregivers bring a strong foundation of training, experience, and compassion to every client they serve. Our team includes professionals with experience in specialized areas such as dementia care, traumatic brain injury (TBI), and Parkinson’s care, as well as Certified Nursing Assistants (CNAs) and Personal Support Specialists (PSSs).

In addition to their formal training, many of our caregivers come from diverse professional and personal backgrounds, offering a wide range of perspectives, skills, and life experiences. This allows us to thoughtfully match each client with a caregiver who not only meets their care needs but also complements their personality and preferences. We are committed to providing knowledgeable, attentive, and compassionate care you can trust.

Compass Concierge and Companions is deeply committed to providing knowledgeable and compassionate care for clients living with dementia and Alzheimer’s.

We utilize the Teepa Snow Positive Approach to Care® model, a nationally recognized, person-centered approach that emphasizes dignity, connection, and understanding. Our team includes a Certified Positive Approach to Care Trainer, allowing us to provide ongoing, hands-on education and support to our caregivers.

Through regularly scheduled trainings, our caregivers stay current with the latest advancements in dementia care and research—ensuring they are equipped with the skills, techniques, and empathy needed to support each client with confidence and respect.

Home care with Compass Concierge and Companions is designed to support independence, comfort, and quality of life—while providing peace of mind for clients and their families.

Our caregivers assist with a wide range of daily needs from companionship only to hands-on assistance with daily needs. Caregivers are equipped to provide full support with bathing, dressing, and toileting in accordance to the clients lifestyle. We will transport and accompany clients to medical appointments, social outings, grocery shopping, and visits with friends or family—even enjoying a meal out together.

We also provide light housekeeping support, such as laundry, vacuuming, dusting, and maintaining clean living spaces, including kitchens and bathrooms. For larger tasks, caregivers can help with projects like organizing cupboards or cleaning out the refrigerator.

To support health and wellness, we offer medication reminders, helping clients stay on track by prompting them when it’s time to take medications and checking pill organizers when needed.

Our caregivers can assist with pet care needs too! Some are TOTAL pet lovers and enjoy dog walking, feeding pets, and maintaining clean environments such as litter box care—helping ensure beloved companions are well cared for too.

Equally important, our caregivers focus on engagement and companionship—creating activities, encouraging hobbies, and promoting meaningful social interaction to keep clients active, connected, and fulfilled.

Every care plan is personalized, ensuring each client receives the right balance of support, independence, and companionship.

For more information on Personal Care.

Yes—every client receives a personalized care plan tailored to their unique needs, preferences, and goals.

As care needs evolve, plans can be updated at any time to reflect changes in condition or priorities. Any updates are clearly communicated with the caregiving team to ensure consistent, coordinated support.

We take great care in thoughtfully matching caregivers and clients based on skills, experience, personality, and shared interests.

That said, we understand that the right fit is essential. If something doesn’t feel quite right, we welcome your feedback and will gladly make adjustments to ensure you feel comfortable and supported.

Yes. Compass Concierge and Companions maintains a thorough and rigorous hiring process, including multiple State of Maine background checks.

All caregivers are insured and carefully vetted to ensure they are qualified, trustworthy, and well-suited to work with vulnerable populations—giving you confidence and peace of mind.

If a caregiver is unable to make their scheduled shift, we will arrange for a qualified replacement to ensure your care continues without interruption.

Yes. We understand that care needs can evolve, and we offer flexible scheduling options. Whether you need a different time of day or a change in days, we will work with you to adjust your schedule whenever possible.

Absolutely. Compass Concierge and Companions provides care seven days a week, including weekends and holidays, so you can count on support whenever it’s needed most.

Yes. Our management team keeps our business line available after hours for urgent needs, ensuring you always have access to support in case of an emergency.

We provide weekly invoicing for services. Payments can be made conveniently through ACH (online transfer) or by mailed check.

We are a private pay provider; however, we can supply all necessary documentation to help you seek reimbursement through your long-term care insurance policy, if applicable.

No, we do not require a deposit. Services are invoiced on the first Tuesday following the start of care, making it easy to begin services without upfront costs.

At Compass Concierge and Companions, quality care starts with thoughtful caregiver matching, ongoing training, and active management involvement. We conduct regular check-ins with both clients and caregivers to ensure expectations are being met and care remains consistent. When needs change, we respond quickly—making adjustments to maintain the highest standard of care at all times.

We believe clear, open communication is essential. Our team maintains ongoing contact with families, providing updates, addressing concerns, and remaining accessible whenever questions arise. Whether through phone, email, or scheduled check-ins, we ensure families feel informed, supported, and confident in the care being provided.

Compass Concierge and Companions stands out through our personalized, relationship-driven approach to care. We prioritize meaningful caregiver-client matches, flexible scheduling, and a team of compassionate professionals who are truly invested in the well-being of those they serve. With a strong focus on dignity, connection, and responsiveness, we go beyond basic care to create a supportive and enriching experience for every client.

Yes. Our caregivers actively support clients in staying engaged with their community by assisting with outings, appointments, social visits, and recreational activities. Whether it’s a walk, a lunch outing, or a family visit, we help clients remain active and connected.

Absolutely. We understand how important pets are to our clients’ lives. Our caregivers can assist with dog walking, feeding, and litter box care, ensuring that beloved companions are well cared for alongside their owners.

Yes. We encourage clients to continue enjoying the activities and routines that bring them happiness and purpose. Whether it’s crafts, games, reading, cooking, or daily rituals, our caregivers provide support and encouragement to keep clients engaged, fulfilled, and maintaining their sense of independence.

Getting started with Compass Concierge and Companions is simple and personalized every step of the way.

Once you connect with our team and confirm your interest in services, a member of our management team will schedule an in-home assessment. During this visit, we take the time to truly get to know the client—their routine, preferences, interests, and any specific care needs.

From there, our scheduler thoughtfully matches a caregiver based on both skill set and personality, ensuring a strong and comfortable fit. Once a start date is established, we coordinate everything needed for a smooth transition into care.

Our support doesn’t stop there—our management team provides ongoing check-ins with both the client, their family, and caregivers to ensure everything is going well. We remain flexible and responsive, making adjustments as needed to maintain the highest level of care and satisfaction.